FAQ
We’re here to help 💛
If you don’t find what you’re looking for below, feel free to reach out to support@zapashe.com — we’re always happy to assist.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Payments
1. Where does Zapashe ship to?
At the moment, Zapashe ships within the United States only.
We’ll be sure to share updates if international shipping becomes available in the future.
2. What payment methods do you accept?
We accept secure payment options available at checkout, including major credit and debit cards, PayPal, and other payment methods supported by Shopify.
Your payment information is always processed securely.
3. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible.
Once an order has entered processing or has already shipped, changes may no longer be possible — but we’ll always do our best to help.
Shipping
1. How long does it take to process an order?
Orders are usually processed within 7–12 business days after payment is confirmed.
During busy seasons or special promotions, processing may take a little longer. Thank you for your patience!
2. How long does shipping take?
Delivery times depend on your location and the shipping method selected at checkout.
Please note that delivery timelines are estimates and may vary due to carrier schedules, weather, or other unexpected factors.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details.
Tracking information may take 24–48 hours to update after shipment.
4. What if my package is delayed or I haven’t received it?
Occasionally, shipping delays can happen due to factors outside our control.
If your tracking shows “Delivered” but you haven’t received your package yet, we recommend checking with neighbors or your local carrier first.
If you still need help, just reach out — we’re here for you.
Returns & Exchanges
1. What is your return policy?
We offer a 30-day return window starting from the day your order is delivered.
To be eligible for a return, items should be:
- Unworn, unused, and unwashed
- In original condition
- With all original tags attached
- Returned in original packaging
2. Are there any items that can’t be returned?
Yes, a few items are not eligible for return:
- Items marked as Final Sale
- Customized or personalized items
- Gift cards
If an item is non-returnable, this will be clearly noted on the product page.
3. How do I start a return?
Starting a return is easy — just email us at: support@zapashe.com
Please include your order number, the item(s) you’d like to return, and a brief reason.
We’ll guide you through the next steps.
4. Who covers return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.
We recommend using a trackable shipping service for peace of mind.
5. Do you offer exchanges?
Yes, we’re happy to help with exchanges whenever possible.
Availability depends on current stock, so please contact us first and we’ll assist you.
Product & Sizing
1. How do I choose the right size?
You’ll find a size chart on each product page to help guide you.
If you’re between sizes or unsure, we usually recommend sizing up — or feel free to reach out for personalized advice.
2. Can I try on the dress and still return it?
Of course — we understand how important fit is 💫
You’re welcome to try on your dress, as long as it remains unworn, unwashed, and free from makeup, fragrance, or damage to qualify for a return.
5. Do you offer exchanges?
Yes, we’re happy to help with exchanges whenever possible.
Availability depends on current stock, so please contact us first and we’ll assist you.